net11 Frequently Asked Questions

net11 requires a government-issued photo ID to complete account verification. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driving licence. You will also need to submit a selfie holding the ID document. Verification is typically completed within 24 hours of submission. Accounts that are not verified may have withdrawal limits applied until the process is complete.

To reset your net11 password, click the 'Forgot Password' link on the login page and enter your registered email address or mobile number. A reset link or one-time password (OTP) will be sent to you. Follow the instructions in that message to create a new password. If you no longer have access to your registered email or phone number, contact the net11 support team directly via live chat.

No. net11 strictly permits one account per person, per household, and per device. Operating multiple accounts is a violation of the Terms and Conditions and will result in all associated accounts being suspended and any pending withdrawals being forfeited. If you believe a duplicate account has been created in your name without your knowledge, contact net11 support immediately.

You can request permanent account closure by contacting the net11 support team via live chat or by emailing [email protected] from your registered email address. Before closing, any remaining balance will be returned to your verified withdrawal method. Note that if you are closing your account for responsible gaming reasons, the self-exclusion tool may be a more appropriate option — it offers structured time-away periods without permanent loss of your account history.

To deposit via bKash on net11, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction through your bKash app or USSD menu. The minimum deposit amount via bKash is ৳200. Funds typically appear in your net11 account within a few minutes of a successful bKash transaction.

bKash deposits on net11 are processed almost instantly — most transactions are credited to your account balance within one to five minutes. During periods of very high traffic or bKash system maintenance, processing can occasionally take up to 30 minutes. If your deposit has not appeared after 30 minutes and the transaction shows as successful in your bKash statement, contact net11 support with your transaction reference number.

The minimum withdrawal amount on net11 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank have a minimum of ৳1,000. There is no withdrawal fee charged by net11, though your payment provider may apply their own standard transaction fees. Always ensure your withdrawal account is verified and matches your registered net11 identity.

Withdrawal requests on net11 are reviewed and approved within one to four hours for verified accounts during standard operating hours. Once approved, mobile wallet withdrawals via bKash, Nagad, or Rocket are typically delivered within 15 to 30 minutes. Bank transfer withdrawals to institutions such as BRAC Bank or Sonali Bank may take one to three business days to appear in your account, depending on your bank's processing schedule.

net11 does not charge any platform fees on deposits or withdrawals. However, your payment provider — such as bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges, which are outside net11's control. We recommend checking your payment provider's current fee schedule before initiating a transaction. All amounts shown in the net11 deposit and withdrawal interface reflect what net11 will credit or send.

No. For security and anti-fraud purposes, net11 requires that withdrawals are processed to the same payment account used for deposits. You cannot withdraw to a different bKash number, Nagad account, or bank account unless you update and re-verify your payment details with the net11 support team. This policy protects all players by ensuring funds are only returned to their verified source.

To bet on BPL, IPL, or any other cricket match on net11, navigate to the Cricket section from the main menu after logging in. You will find a list of current and upcoming matches including Bangladesh Premier League, Indian Premier League, and T20 World Cup fixtures. Select the match you want, choose a market — such as match winner, top batsman, or over/under runs — set your stake amount, and confirm the bet.

Yes, net11 offers full in-play live betting on cricket, which is one of the platform's most popular features among Bangladeshi players. During a live match, real-time odds are updated ball by ball across markets including current over runs, next wicket method, partnership totals, and session betting. The live betting dashboard displays the current match score, overs completed, and live odds simultaneously, making it easy to follow the game and place bets in real time.

net11 offers an extensive library of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and other top-tier studios. The catalogue includes classic three-reel slots, five-reel video slots, jackpot slots, and Megaways titles. Popular titles span themes from ancient civilisations to fruit machines and sports-themed slots. New games are added regularly. You can browse the full catalogue from the Slots section of the net11 platform.

All games on net11 use certified Random Number Generator (RNG) technology, which ensures that every spin, card deal, and dice roll produces a genuinely random and unpredictable outcome. Games from providers such as Pragmatic Play, NetEnt, and Evolution Gaming are independently tested by third-party auditing labs before being made available on the platform. The Return-to-Player (RTP) percentage for each game is publicly displayed in the game information panel.

Yes, net11 is fully optimised for mobile play on both Android and iOS devices. The platform runs directly in your mobile browser — no app download is required, though a dedicated app may be available. All features including deposits, withdrawals, live cricket betting, slots, and live casino games are accessible on mobile. The interface automatically adapts to your screen size for a smooth experience on smartphones and tablets across Bangladesh.

net11's live casino section is powered by Evolution Gaming and Ezugi, offering real-time games hosted by professional dealers streamed in high definition. Available games include Live Baccarat, Live Roulette, Live Blackjack, Live Andar Bahar, Teen Patti, and Dream Catcher. These titles are particularly popular with Bangladeshi players who prefer the atmosphere of a real casino from the comfort of their own home.

net11 offers a welcome bonus for new players on their first deposit. To claim it, register a new account, complete identity verification, and make your first qualifying deposit. The bonus is credited automatically to your account. The exact bonus percentage and maximum amount are displayed on the current promotions page. Please read the bonus terms carefully before depositing, as wagering requirements and eligible games apply.

A wagering requirement is a multiplier that determines how many times you must bet your bonus amount before the resulting winnings can be withdrawn as cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets before withdrawal is permitted. On net11, wagering progress is tracked in your account dashboard under the Bonuses section. Not all game types contribute equally — sports bets and live casino games may have different contribution rates.

Yes, bonuses on net11 carry an expiry date, which is specified in the individual bonus terms at the time of the offer. If the wagering requirements are not completed before the expiry date, the bonus and any associated winnings will be removed from your account. Expiry periods typically range from 7 to 30 days depending on the promotion. We recommend checking your active bonus details in the Bonuses section of your account as soon as a bonus is credited.

net11 operates a tiered loyalty programme that rewards regular players with points for every bet placed. Accumulated points can be exchanged for bonus credit, free spins, or cashback. As you move up loyalty tiers, you gain access to enhanced benefits including higher withdrawal limits, dedicated account management, priority support, and exclusive promotions tailored to your preferred games. Full details of the current loyalty scheme are available in the Promotions section after logging in.

net11 is operated as a secure online betting platform using 128-bit SSL encryption to protect all data transmissions and financial transactions. Player funds are held in segregated accounts separate from operational funds. While online gambling regulations in Bangladesh are an evolving area, net11 operates under internationally recognised fair-play and player-protection standards. All games are RNG-certified, and the platform maintains strict data privacy and anti-fraud procedures.

net11 uses SSL (Secure Socket Layer) encryption on all pages and transactions to prevent unauthorised interception of your data. Your personal information is stored on secure servers and is never sold to third parties. Payment details are tokenised — net11 never stores your full bKash PIN, bank account credentials, or card numbers in plain text. Two-factor authentication (2FA) is available as an optional additional security layer on your account.

The minimum age to register and play on net11 is 18 years old. This is a strict and non-negotiable policy that applies to all players in Bangladesh and elsewhere. Age is verified during the KYC process using a government-issued ID such as a National Identity Card or passport. Any account found to belong to a person under 18 will be immediately suspended and all funds forfeited. net11 takes its underage gambling prevention obligations seriously.

If you feel that gambling is negatively affecting your life, net11 offers a self-exclusion tool that can be activated immediately. Go to Account Settings, select Responsible Gaming, and choose Self-Exclusion. Available periods range from 3 months to permanent closure. During self-exclusion, you cannot log in, deposit, or bet, and all marketing communications are stopped. You can also request self-exclusion by contacting our support team via live chat or by emailing [email protected].

Yes. net11 provides deposit limit controls that allow you to cap the maximum amount you can deposit daily, weekly, or monthly. Once set, a limit takes effect immediately. Reducing a limit is instant; increasing it requires a 24-hour cooling-off period to ensure the decision is considered rather than impulsive. You can manage your deposit limits at any time from the Responsible Gaming section in your account settings.