net11 Privacy Policy

net11 ("net11", "we", "us", "our") is the operator of the online betting and casino platform accessible at net11.app. We are committed to protecting the privacy and personal data of every player who uses our services. This Privacy Policy sets out the basis on which we collect, process, store, and disclose personal data obtained through the net11 platform, including our website, mobile-optimised interface, and all associated betting, gaming, and account services.

This policy should be read alongside the net11 Terms & Conditions and the net11 Responsible Gaming Policy, both of which are incorporated by reference into this Privacy Policy.

Information We Collect

When you register and use the net11 platform, we collect several categories of personal data. We collect only the information that is necessary for us to provide you with a safe, fair, and compliant betting and gaming service.

1.1 Information You Provide Directly

When you create a net11 account or interact with our support team, you may provide us with the following personal data:

• Identity information: Your full legal name, date of birth, gender, and national identity card (NID) number or passport number.
• Contact information: Your mobile phone number, email address, and residential address (including district, division, and postcode within Bangladesh).
• Account credentials: Your chosen username and a hashed version of your password. We never store passwords in plain text.
• Payment information: The mobile financial service account details (bKash, Nagad, Rocket, Upay) or card details (Visa, Mastercard) you use to deposit and withdraw funds. Full card numbers are tokenised and never stored directly on net11 servers.
• Verification documents: Copies of government-issued identification, proof of address documents, and payment method confirmation submitted as part of the KYC process.
• Communications: Records of messages exchanged with our customer support team via live chat or email.

1.2 Information Collected Automatically

When you access and interact with the net11 platform, we automatically collect certain technical and behavioural data:

• Device information: Device type, operating system version, browser type and version, screen resolution, and device identifiers.
• Network information: IP address, internet service provider, and approximate geographic location derived from IP address.
• Usage data: Pages visited, games launched, betting markets accessed, session duration, click patterns, and search queries made within the platform.
• Transaction data: A full log of all deposit transactions, withdrawal requests, bets placed, wagers settled, bonus activations, and account balance changes.
• Session data: Login timestamps, logout timestamps, and session token metadata used for security and fraud prevention purposes.

1.3 Information from Third Parties

In certain circumstances we may receive information about you from third-party sources, including:

• Mobile financial service providers (such as bKash and Nagad) confirming the completion or failure of payment transactions.
• Identity verification and fraud-screening service providers used as part of the KYC process.
• Game technology providers (such as Evolution Gaming, Pragmatic Play, Ezugi) who may share game-session logs relevant to dispute resolution.
• Responsible gaming databases that may flag a player who has self-excluded from another platform.

How We Use Your Data

net11 processes your personal data only for legitimate, specified purposes. The table below summarises our primary processing activities and the legal basis on which each relies.

Purpose of Processing	Data Categories Used	Legal Basis
Creating and managing your player account	Identity, contact, credentials	Contractual necessity
Processing deposits and withdrawals	Payment information, transaction data	Contractual necessity
Identity verification and KYC compliance	Identity, verification documents	Legal obligation
Fraud prevention and security monitoring	Device, network, session, transaction data	Legitimate interest
Delivering customer support	Identity, contact, communications	Contractual necessity
Responsible gaming monitoring and interventions	Usage data, transaction data, identity	Legal obligation / legitimate interest
Sending account and transaction notifications	Contact information	Contractual necessity
Sending promotional communications (with consent)	Contact information, usage data	Consent
Platform analytics and service improvement	Usage data, device and network data	Legitimate interest

2.1 Marketing Communications

If you have opted in to receive promotional communications from net11, we may send you updates about new games, cricket betting opportunities (such as BPL and IPL match-day offers), seasonal promotions (such as Eid and Pohela Boishakh bonuses), and platform news. You may withdraw your consent to marketing communications at any time by updating your account notification preferences or by contacting net11 support. Withdrawal of consent for marketing purposes does not affect any other aspect of your account.

2.2 Automated Decision-Making

net11 uses automated systems to detect potentially fraudulent activity, identify responsible gaming risk indicators, and enforce bonus eligibility rules. Where an automated decision has a significant effect on your account — such as a temporary suspension pending fraud review — you have the right to request a human review of that decision by contacting our support team.

Sharing Your Information

net11 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

3.1 Service Providers

We engage carefully selected third-party service providers who process personal data on our behalf under written data processing agreements. These providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment gateways processing deposit and withdrawal transactions.
• Identity verification providers: Third-party KYC and anti-money-laundering screening services.
• Game technology providers: Evolution Gaming, Pragmatic Play, Ezugi, Microgaming, Spribe, and other studios whose platforms deliver games on net11. Game session data is shared with providers only to the extent required for game delivery and dispute resolution.
• Cloud infrastructure providers: Hosting, storage, and content-delivery services that maintain the technical infrastructure on which net11 runs.
• Customer support tools: Live chat platform providers used to deliver in-platform support.

3.2 Legal and Regulatory Disclosures

We may disclose your personal data to law enforcement agencies, regulatory authorities, or courts where we are legally required to do so, or where we reasonably believe such disclosure is necessary to:

• Comply with a legal obligation or enforceable government request.
• Detect, prevent, or investigate fraud, money laundering, or other financial crime.
• Protect the rights, property, or safety of net11, our players, or third parties.

3.3 Business Transfers

In the event that net11 undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, net11 will take reasonable steps to ensure that the acquiring entity honours the commitments made in this Privacy Policy with respect to your personal data.

Cookies & Tracking Technologies

The net11 platform uses cookies and similar tracking technologies to deliver a functional, personalised, and secure experience. A cookie is a small text file placed on your device when you visit the platform. We use the following categories of cookies:

4.1 Strictly Necessary Cookies

These cookies are essential for the platform to operate correctly. They manage your login session, maintain your account authentication state, and protect against cross-site request forgery (CSRF). Without these cookies, core platform features — including account login, deposit processing, and bet placement — cannot function. These cookies do not require your consent as they are technically necessary.

4.2 Functional Cookies

Functional cookies remember your preferences to improve your experience on net11. This includes your preferred language settings, your most recently played game categories, and your notification preferences. These cookies do not track your activity across external websites.

4.3 Analytics Cookies

We use analytics cookies to understand how players navigate the platform — which pages are most visited, where players spend the most time, and where technical issues may arise. This data is aggregated and anonymised where possible. Analytics data helps us improve platform performance and the overall quality of the net11 experience for players across Dhaka, Chittagong, Sylhet, and all other parts of Bangladesh.

4.4 Managing Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the net11 platform. As net11 does not use third-party advertising networks, you will not encounter behavioural advertising cookies on the platform.

Data Retention

net11 retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable legal or regulatory obligations. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account relationship with net11 and for a period of five (5) years following account closure, to satisfy anti-money-laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction in accordance with financial record-keeping obligations.
• KYC verification documents: Retained for five (5) years from the date of verification or from account closure, whichever is later.
• Customer support communications: Retained for three (3) years from the date of the relevant interaction.
• Marketing consent records: Retained for the duration of the consent plus three (3) years, to enable us to demonstrate compliance with consent obligations.
• Technical log data: Retained for up to twelve (12) months for security and fraud analysis purposes, then deleted or anonymised.

Where personal data is no longer required for any legitimate purpose and no legal obligation requires its continued retention, net11 will securely delete or irreversibly anonymise that data.

Security of Your Data

net11 implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the net11 platform, protecting your credentials and payment information in transit.
• Password hashing using industry-standard one-way hashing algorithms. Your password is never stored in recoverable plain text.
• OTP (one-time password) verification required for new device logins, protecting your account against unauthorised access from unrecognised devices.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Staff who handle personal data are subject to confidentiality obligations and security training.
• Payment tokenisation ensuring that full card numbers and mobile wallet credentials are not stored on net11's servers following transaction processing.
• Regular security assessments including vulnerability scanning and penetration testing conducted on a periodic basis to identify and remediate potential weaknesses.

While net11 takes extensive precautions to protect your data, no digital platform can guarantee absolute security. You play an important role in protecting your own account by choosing a strong, unique password, keeping your login credentials confidential, and logging out from shared or public devices after each session.

Your Data Rights

As a player on net11, you have the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team. net11 will respond to verified requests within a reasonable period and without undue delay.

7.1 Withdrawing Consent

Where net11 processes your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that occurred prior to the withdrawal. It also does not affect processing carried out on other legal bases such as contractual necessity or legal obligation.

7.2 How to Submit a Data Rights Request

To exercise any of the rights listed above, please contact the net11 support team. Your request should include sufficient information to allow us to verify your identity and locate your account. We will not fulfil data rights requests received from individuals who cannot be authenticated as the account holder, in order to protect against fraudulent data requests.

Changes to This Policy

net11 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable legal requirements, or improvements to our platform and services. When we make material changes to this policy, we will post a prominent notice on the net11 platform and update the "Last Updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically so that you remain informed about how net11 collects, uses, and protects your personal data. Your continued use of the net11 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms, to the extent permitted by applicable law.

If you have any questions about this Privacy Policy or about how net11 handles your personal data, please do not hesitate to reach out to our support team. We are available 24 hours a day, 7 days a week, to assist players across Bangladesh.