net11 Responsible Gaming

At net11, responsible gaming is not a footnote — it is built into how the platform operates. We believe that every player in Bangladesh deserves access to clear information, practical tools, and genuine support to keep their betting and gaming activity within healthy boundaries. This page describes every protective measure available to net11 players and explains how to activate them.

Age Restriction Policy

net11 operates a strict 18+ only policy. No person under the age of 18 may create an account, deposit funds, place bets, or access any real-money gaming content on the net11 platform. This rule applies to all players throughout Bangladesh, regardless of city, region, or payment method used.

How We Enforce the Age Requirement

During the account registration process, every applicant is required to confirm that they are 18 years of age or older. This declaration is followed by a Know Your Customer (KYC) verification process that requires submission of a government-issued photo identification document — such as a National Identity Card (NID) or passport — that confirms both the applicant's identity and date of birth.

Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended pending review. Any winnings generated on an account that is found to belong to a minor will be forfeited in full.

Recognising Problem Gambling

Problem gambling can develop gradually. Many players do not recognise the early warning signs until their betting behaviour has already begun to affect their finances, relationships, or mental wellbeing. net11 encourages every player to regularly reflect on their gambling habits and to act early if something feels off.

Recognising these patterns early is the most effective step you can take. The tools described in the sections below are available to all net11 players and can be activated at any time — you do not need to wait until gambling becomes a serious problem before using them.

Deposit Limits

One of the most practical ways to keep your gambling expenditure under control is to set a deposit limit on your net11 account. A deposit limit caps the total amount of money you are able to add to your account within a defined time period, regardless of how many separate transactions you make.

Limit Type	Period	How to Set	How to Change
Daily Deposit Limit	Resets every 24 hours (Bangladesh Standard Time, UTC+6)	Account Settings → Responsible Gaming → Daily Limit	Reductions take effect immediately; increases require a 24-hour cooling-off period
Weekly Deposit Limit	Resets every Monday at 00:00 BST	Account Settings → Responsible Gaming → Weekly Limit	Reductions take effect immediately; increases require a 7-day cooling-off period
Monthly Deposit Limit	Resets on the 1st of each month at 00:00 BST	Account Settings → Responsible Gaming → Monthly Limit	Reductions take effect immediately; increases require a 30-day cooling-off period

Loss Limits and Wager Limits

In addition to deposit limits, net11 also allows players to set a maximum loss limit (the total amount you are willing to lose within a given period) and a maximum single-wager limit (the largest individual bet you may place in one transaction). These limits work alongside deposit limits to give you layered control over your gambling activity. Both are configurable from the Responsible Gaming section of your account dashboard.

Time-Out Features

A time-out is a short-term voluntary break from the net11 platform. It is designed for players who feel they need a brief pause — perhaps after a significant loss, during a stressful period in their personal life, or simply when they notice that gambling is taking up more time than they would like.

Session Time Reminders

net11 allows you to set session reminders that will notify you when you have been playing continuously for a specified length of time. You can configure reminders at 30-minute, 60-minute, or 90-minute intervals from your account settings. These reminders appear as non-intrusive notifications within the platform and serve as a gentle prompt to take a break, stretch, have a meal, or simply step away from the screen for a while.

Short-Term Time-Out Periods

If you want a firmer break, you can activate a full account time-out from the Responsible Gaming section of your account settings. During a time-out period, you will be unable to log in to net11, place any bets, or make any deposits. The available time-out durations are:

• 24 hours — a one-day pause, useful after a heavy session
• 48 hours — a weekend break or short cooling-off period
• 7 days — a full week away from the platform
• 30 days — a monthly break offering more substantial distance

Time-outs are immediate and cannot be cancelled early once activated. Any pending bets placed before the time-out was activated will be settled normally; their results will be available to view when your time-out period ends.

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on net11. It is intended for players who have concluded that they need an extended period away from gambling — or who wish to stop gambling with net11 entirely. Unlike a time-out, self-exclusion periods are longer and subject to stricter conditions around reversal.

Self-Exclusion Periods

When you request a self-exclusion, you may choose from the following periods:

• 3 months
• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion (no end date — your account is permanently closed)

What Happens During Self-Exclusion

Once your self-exclusion becomes active, the following measures are applied to your account immediately:

• Your account is locked and you are unable to log in.
• All deposit methods linked to your account are disabled.
• Any existing account balance will be returned to your verified payment method (bKash, Nagad, Rocket, Visa, or Mastercard, depending on your registered method).
• You will be removed from all net11 marketing communications including promotional SMS, email newsletters, and bonus notifications.
• You will not be permitted to create a new net11 account for the duration of your self-exclusion period.

Requesting Self-Exclusion

You can initiate self-exclusion in three ways:

1. Navigate to Account Settings → Responsible Gaming → Self-Exclusion and complete the on-screen process.
2. Contact the net11 live chat support team and request self-exclusion verbally. Our agents are trained to process self-exclusion requests immediately, 24 hours a day.
3. Send a written self-exclusion request to [email protected] from your registered email address.

Getting Help & Support

If gambling is causing you distress, financial difficulty, or harm to your relationships, please reach out. You do not need to face this alone. The net11 support team is available around the clock and can help you activate any of the protective tools described on this page, as well as point you towards professional resources.

Safer Gambling Tips

The following practical guidelines can help you maintain a healthy relationship with gambling on net11 over the long term. These are not restrictions — they are habits practised by players who enjoy gambling as entertainment while keeping it in its proper place.

• Set a budget before you start. Decide in advance the maximum amount you are willing to spend in a session — and treat that figure as a firm limit, not a guideline.
• Only gamble with money you can afford to lose. Never use rent money, bill payments, food budgets, or money set aside for family obligations to fund gambling.
• Treat winnings as a bonus, not income. Gambling outcomes are determined by chance. Winnings should be treated as a pleasant surprise, not factored into your financial planning.
• Take regular breaks. Use the session reminder feature on net11 to prompt yourself to step away from the platform at regular intervals. Fatigue impairs judgement.
• Do not gamble to chase losses. Increasing your bets or staying on the platform longer in an attempt to recover money you have already lost is one of the most common patterns leading to problem gambling.
• Do not gamble when you are upset or stressed. Emotional states impair decision-making. If you have had a difficult day, postpone your gaming session rather than using it as an escape.
• Keep gambling separate from alcohol or substances. Impaired judgement and gambling are a harmful combination. Play only when you are clear-headed.
• Balance gambling with other activities. A healthy relationship with gambling means it is one of many leisure activities in your life, not the primary one.
• Talk openly about it. Sharing your gambling habits honestly with a trusted person in your life — a partner, sibling, or close friend — provides natural accountability and early warning if things start to drift.

Our Commitment to You

net11's commitment to responsible gaming goes beyond providing tools and writing policy documents. It is reflected in the day-to-day operation of the platform. Our approach includes the following active measures:

• Proactive monitoring: net11 uses automated systems to detect patterns in player behaviour that may indicate problem gambling — such as unusually long sessions, rapid sequences of deposits following losses, or sharp increases in wager sizes. When these patterns are detected, our responsible gaming team may reach out proactively to check in.
• Staff training: All net11 customer support staff receive training in responsible gaming awareness, including how to identify at-risk players and how to handle sensitive conversations about gambling harm with care and professionalism.
• No targeting of vulnerable players: net11 does not send promotional communications to players who have activated a time-out, are under a self-exclusion, or who have previously contacted us about gambling concerns.
• Transparent odds and game information: All games available on net11 display their return-to-player (RTP) percentages, ensuring that players can make informed decisions about the games they choose to play.
• No credit facilities: net11 does not offer credit accounts or allow players to bet with borrowed funds through the platform. All play must be funded from a positive account balance.
• 18+ verification at registration: Every new account undergoes age and identity verification before any real-money play is permitted. This is non-negotiable and applies to every new player regardless of location within Bangladesh.

We genuinely care about the wellbeing of every person who uses net11. Gambling should add enjoyment to your life — never subtract from it. If it ever starts to feel like the latter, the tools on this page and the support team behind them are here for you. Please do not hesitate to use them.